GETTING TROLLED?????? DO NOT USE CHAT OR YOU WILL GET BANNED
TL;DR You respond to trolls in chat you get banned. Riot doesn't care about people going out of their way to ruin your experience, only about number of chat messages and number of times people clicked report on your account. DO NOT USE CHAT.
Riot's new system only takes into account a couple things: how many messages you typed, how many reports you received over so many games, and if people reported you or not.
None of this includes actual behavior.
I have had multiple instances of getting my account banned because a single troll or premade trolls reported me for not doing well in game or for getting annoyed when they followed me around the map and took my farm i tried to go for so i start asking why and talking to them..... or thgings like saying "they're being a baby for trolling you over OTHERS trolling them." Apparently this warrants bans for myself but not the ones trolling.
Due to how this system works whenever I attempt to speak with support I either get the auto-banning system to look at the areas I mentioned that don't account for ACTUAL behavior and ban me for more in game texts or I get a real person saying "well you had so many reports over so many games."
Clearly they don't wish to acknowledge premade groups troll report people if they dont like them or how they play...... So people like myself who are trying to get on the better side of toxicity without reacting end up getting further punished for dealing with trolls, only to come back, attempt to keep our emotions in check AS REQUESTED by the community, then have the same thing happen and get punished..... because even if you don't say anything back the number of reports stays on your account in case others do it over the next 20 games..... so if you ever simply talk to the enemy team, your chat messages will get flagged if accompanied with a report. Don't believe me? Read the policy on how it works. (https://support.riotgames.com/hc/en-us/articles/207489286-Instant-Feedback-System-FAQ-)
When I speak to the support team they just quote policy and don't bother with "who started it," which means if someone starts trolling you first and you respond back.....they've now trolled you successfully having ruined your game AND now having got you banned from the accumulation of previous reports and the number of messages in chat being flagged. I'm not sure they understand how often this occurs on a real level beyond the flat statistics that don't tell the full story.
I recommend not using chat whatsoever if you do not want to get banned from trolls like I did. This anti-toxicity system hurts the wrong people just because they type something questioning the people trolling instead of actually DOING something to hurt the game like the people in question may be doing.
This game is no longer a fun environment to play in due to this. I hope for the best for those who opt to stay. USE CHAT AT YOUR OWN CAUTION. You never know who is reporting you without saying anything that may later affect your account like it did me, even if you have not done anything to deserve the report.
Calling someone "useless and they should kill themselves" is considered ok when it comes from trolls with less reports but calling someone a "baby" for trolling you and having a greater number of reports on your account means more to Riot. I know someone personally who types "GG EZ" non stop and doesn't get anything done to his account for it. It's become a running joke between us. I see people smack talked to the point where they don't even want to play but then because they went AFK they get banned and not the group of people picking on that one person.
End of the day its about statistics, not about curbing ACTUAL toxicity. Use chat at your own caution...... Stick to pings, voice chat, or another program altogether. I truly hope this doesn't happen to anyone else..... It's not fun to come back from work and waste the only free time you have with a troll to then get banned on the back end of it. Chat logs posted for my half if anyone thinks I did something deserving of a ban while getting my farm stolen and smack talked....... I responded a lot because this has happened to me on multiple occasions. I have put up with the punishments previously and tried to be the bigger man and focus on bettering myself.... but I keep running into this issue and come out on the lesser end of it just because my frustration ramps up with no solution in sight despite me trying to follow policy.... CHAT AT YOUR OWN CAUTION.
Game 2964880151:
Pre Game Lobby:
In Game: k4nklew33d: 2nd time riven comes k4nklew33d: please call mia k4nklew33d: .............. k4nklew33d: ........... k4nklew33d: dude k4nklew33d: why are you torlling me k4nklew33d: trolling k4nklew33d: so u do to me? k4nklew33d: wow youre a dick k4nklew33d: dont help, leave allies, no mia, take allies farm. cool k4nklew33d: or we just lose lmao k4nklew33d: youre cancer [All]k4nklew33d: gg wp. veigar is stealing my jungle [All]k4nklew33d: refuses to help anyone [All]k4nklew33d: and is afk farming cuz "he was trolled by others" all day [All]k4nklew33d: none of our doing [All]k4nklew33d: so gg to you guys was fun [All]k4nklew33d: ikr [All]k4nklew33d: ty [All]k4nklew33d: was fun til that k4nklew33d: ty lmao [All]k4nklew33d: eases this burden k4nklew33d: says the guy wasting his time with people hge doesnt like k4nklew33d: we tried to surrender lmao k4nklew33d: its ok. people like you never get far [All]k4nklew33d: that moment when someone trolling cuz theyre mad calls others losers x'D [All]k4nklew33d: doesnt like us, but spends time with us....wont surrender [All]k4nklew33d: lmao [All]k4nklew33d: i did but doesnt matter [All]k4nklew33d: veigar insists on wasting his own time [All]k4nklew33d: for all that farm, doesnt even know how to use it lmao [All]k4nklew33d: like i do a surrender vote?> [All]k4nklew33d: i just want to go on to a real match [All]k4nklew33d: literally did nothing to this dude and he wants to be a baby [All]k4nklew33d: wasting peopels time cuz i cant leave or i get banned lmao [All]k4nklew33d: this is such a bad system [All]k4nklew33d: practice what? [All]k4nklew33d: wasting time? [All]k4nklew33d: when map is taken over and u dont control anything theres no space or gold to practice with [All]k4nklew33d: ik my champ lol [All]k4nklew33d: its teamplay i need [All]k4nklew33d: cant practice teamplay with a dude who refuses to do anything but right click for himself