a reason for an unreasonable ban

Holy crap. What a monkey fiesta. I can't believe it was that hard to even find out WHY you were banned. And when they were touting the toxicity facade, I was wondering why they didn't just share with you the chat logs?

Unfortunately, I have known too many people who have been hacked. I guess Riot knows this and has decided it would be too costly to take responsibility so they just put protection on the players. It's so strange, I have seen many cases personally and on the boards of hacking when there doesn't seem to be anything the player could have done more to protect themselves. Very suspicious in my opinion.

If you were hacked, they should be able to see what IP address was used on your account and if it differed from the usual one, then I would assume that would be a huge red flag and you would be notified of the security concern. Not to mention, every punishment leading up to a permaban and the permaban should have had an email notification to go along with it. Unless of course, the hacker changed the email and other account credentials, which would be another red flag. It also baffles me how they didn't even try to prove you were the true owner of the account with security questions and other details (unless you, intelligently, omitted those) to see if anything had changed. This seems like sloppy work for the first 3/4 and then just a brush off for the last portion. Jeez.

I hope you get a response and get referred to someone who wants to help you.

1. u toxic gtfo "gimme chat logs or it didn't happen"

2. (oh shit, we actually do chatlogs...) nvm, actually u cheated gtfo "show me evidence"

3. no, it would compromise our system, fuck off (haha, got em!)

Wtf, Riot support at it's finest I suppose.

@Tantram pls pwn this guy so I can be sure my accounts don't get banned and Riot pulls some dumb reason out of their asses to go along with it.

Wait so was the account banned for third party program use or toxicity? Looks like not even they know. Feels sad.

Looks like even the support doesn't have a bloody clue.

"Hey it was for toxicity!" doesn't then become "Oh wait, hang on, no it was for cheating!" then providing evidence of how a dormant account, which they never disputed, managed to cheat would compromise their systems?

Why not at least provide a time period that account was active, and allow the customer to dispute that, if indeed a compromised account was the case? Riot support can clearly see irregular patterns in the account, different and unique IP addresses etc.

If they can't, that's spectacularly stupid, and you should demand a tech support to look into it because they WILL have access to that, even if they don't have the ability to overturn it. Explicitly tell them that you don't expect them to remove the ban, and answer yes/no to whether there was irregular activity, whether the account was accessed by different IP addresses (provide the ones you have used, they don't have to provide ones NOT on that list), and I see no reason why they couldn't help you get more information.

I genuinely think this is one of those false positive, glitch in the system cases. You don't know why, support certainly doesn't know why, yet don't seem to want to investigate it further... Scary stuff.

Wow.

Just Wow.

1. They kept sending you someone else, the person who was meant to do the job never replied a second time. Every response came from a different user

2. They randomly jumped to 4 different reasons as to why you were banned. First it was potential threat of account sharing, then account phishing, then toxicity, then cheats

3. Generic "we did our job and we can't undo your unjust ban because We are too lazy to do proper homework" responses from LITERALLY ALL OF THEM

WTF are these people, bots?

Edit: Repost this in the PB subboards to get Tantram's attention. He usually provides actual intel whenever the support fails. He made himself a public face about it and even when he doesn't want to, he has to or else he would risk public discredibility. So just incase you are one of the people who don't like him and assume he won't do his work. He will. He both wants to and has to.

As someone who works customer service, miscommunication happens and I understand where riot is coming from.

Ultimately it appears your account was compromised and hacks were used. They won't be able to lift the ban as a result. Maybe you'll get a red reply to confirm additional information, but I don't see them unsuspending your account.

They can not reveal any details to how they discovered the cheats etc, as that would give away what methods they use to detect bots.

I'm just glad I stopped supporting this company from 2 or 3 years now, or even more (since Void Fizz was my last purchase).

The bigger they are, the harder will be its fall.

My worst fear is something like this happening to my account, the account I've spent almost a thousand euros on, and seeing this makes me sad, it's unfair that they can't unban you.

They changed the reason you were banned like 4 different times lol. That was some super bad communication on their part.

my worst fear is that the police will act this way in the future.

we have proof you have murdered this man.

what is the proof?

we cant tell you that. if we do, other bad guys can learn from your mistakes!!![slayer-jinx-unamused]

"the security of your account is your responsibility" Meanwhile riot, the 15+ billion dollar company with 1 game, can't provide multi factor authentication for their players. Something blizzard, bioware, nexon, valve, and countless other companies provide.

It honestly seems like they could not care less... you just keep hitting the same wall of "you cheated but we can't tell you how or when or why you weren't notified by email". It must be extremely frustrating, like talking to robots who've been programmed to say the same thing, no humanity or understanding at all... go find another game and bring your friends with you.

Two-Factor Authentication RIOT please [sg-soraka]

http://prntscr.com/m73gmj

This is BULLSHIT. They share chat logs both to you every time you log in (in toxicity cases) and sometimes Rioters point out the things said in toxicity cases on the Boards when they come here with their questioning.

That guy was flat out lying. There is no "secret sauce" in detecting toxicity. It's always flat out insults or prolonged sarcastic complaining.

Where is Riot Tantram when you need him?

You might not accept what I'm about say, but I still want to explain to you what I think is happening.

I believe what happened is that your account was hacked (at one point), and the hacker took the pleasure of abusing cheats all while being extremely toxic. Permanent ban was handed out. And now you, the owner, are suffering from the consequences of the hacker's actions, something you shouldn't be accountable for.

That's where we have a misunderstanding. From my online gaming experience, GMs are neither trying to hold you nor the hacker responsible. That's not how it works. They are holding the account responsible. Whatever that's done on the account, the account itself faces the consequence. It doesn't matter who did it.

It's a common misinterpretation that GM punishes users through the account, but that's not what happens. They don't hunt down the users, and they don't identify the individuals who used the account through their ip, playstyle, chat, behavior, etc because those are convincing evidences but they are not hard, solid proof (toxic while streaming with thousands of witnesses and video record would be one, cough tyler1 cough). The individual they punish is the account, and it just happens to lead to punishing users as well.

The only mistake riot has done is not notifying you right away at the time of ban. As for their response, they see several bannable offenses, and at first they weren't sure which one led to the ban, it could've been any of them. Apart from that, they dealt with it the standard way like any other game. Helping you against hacking by recovering your account, and punishing the account for what the hacker did on it are unrelated and approached completely differently.

Is it fair to you? Hell no. But it's the best standard we have. I can elaborate but I think this wall of text is getting too heavy for me to lift.

I just posted this now because I gave up and just went on playing other games until lately my friends got back to lol again and they told me to try to post it on the forum. I already posted it on reddit, they told me to redo a ticket and when I did, my ticket got instantly shut. The email for my account never changed and I still receive some other emails concerning the game yet I never received any noticing of possible hacks or bans during my dormant period, I checked more than once and nothing. Ps: My reddit post got ... Your post has been removed because tech and account support related posts are not allowed. Please post on the official support board or contact Riot support if you have not already done so.

Let's bet 100€ that Riot won't read this because they don't care about their players. They only care about money. They only answer in posts with content creating or such bs lol.