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So this is how RIOT Customer Support has come? To the toxic level of players?

ClutchSkillshotz·5/18/2018, 3:15:45 AM·2 votes·1,368 views

So. First I'll come clean. I don't play much anymore, I typically log in once every few weeks just to mix something up I had purchased a level 30 account after selling my old account when I quit, and S1/S2/S3 Plat/Diamond/Diamond accounts were fetching a pretty good penny (Because who wants to level to 30). About two weeks ago I received an email about my account being suspended. Honestly, didn't really care.

Well I was bored tonight, thinking I'd log in and play a match. Oh right, banned. Hmm I wonder why anyways. Well apparently RIOT thought the account was hacked. Well, no. We moved to a rural area that doesn't have high speed internet. So I use PDAnet (if your not familiar, it basically mirrors your phone's data to bypass hotspot restrictions, it's pretty neat you should check it out). I get about 60 down, 10 up on my phone, 80ms ping. More than good enough for games.

Problem is, IP was jumping around. So they thought the account was hacked. But Mr. Phatmage here made sure to make fun of me about it. I don't care about getting the account back. I'll come clean. But this is what's representing RIOT. I'll BOLD the real gems. What a professional this guy is!

Anyways, wish you all the best. I'll drop the gem here. GL in your next match fellas.

(02:33:42 AM) ClutchSkillshotz: I'm not sure why? I don't even really play much? Was it hacked? (02:33:46 AM) *** Skeletor joined the chat *** (02:33:57 AM) Skeletor: hmm (02:33:59 AM) Skeletor: let me take a look (02:34:07 AM) ClutchSkillshotz: Sure, thanks. (02:34:26 AM) ClutchSkillshotz: I haven't even been on in a few weeks. So a bit confused. (02:34:51 AM) ClutchSkillshotz: Actually probably more like 2 months now that I think about it (02:36:16 AM) ClutchSkillshotz: BTW this new instant-chat is pretty nifty. Definitly better than the old response system. (02:37:00 AM) Skeletor: ok Ill need to send you over to an accounts agent (02:37:17 AM) Skeletor: They will jump in here and see how they can here (02:37:19 AM) Skeletor: help* (02:37:28 AM) ClutchSkillshotz: Ok (02:37:42 AM) *** Phatmage joined the chat *** (02:37:57 AM) Phatmage: hiya! (02:38:01 AM) Phatmage: My name is Phatmage and I will be helping ya! (02:38:07 AM) ClutchSkillshotz: Hello. Okay. (02:38:13 AM) Phatmage: Give me a moment to pull up the account and review the info! If I need more info I will let you know! :3 (02:38:22 AM) ClutchSkillshotz: No worries (02:38:24 AM) *** Skeletor left the chat *** (02:42:13 AM) Phatmage: So, im not sure if the other agent mentioned this but the ban was palced on the account bc there was a point where the account appeared to have been hacked into so in order to protect it, we placed the ban (02:42:30 AM) Phatmage: but once i have you verified i can get the ban lifted and get you back on the rift! (02:42:46 AM) Phatmage: for verification purposes, can you tell me the email address used to create the account? (02:42:47 AM) ClutchSkillshotz: It might be because I use my phone via IP sometimes to play so the IP jumps around. (02:43:20 AM) ClutchSkillshotz: Oh gosh, it was changed it was to *****@gmail.com at the end though (02:43:26 AM) ClutchSkillshotz: It's been that for a few years (02:43:48 AM) Phatmage: can you tell me where the account was created? City/state? And did you create this account? was it given to you? (02:45:59 AM) ClutchSkillshotz: It was yes, my younger gave it to me because he multiple 30s to play and wanted me to join him. But it's been in my possession for quite awhile as you can tell by the email I'm sure. (02:46:23 AM) ClutchSkillshotz: Is there anything I can verify to help? (02:46:30 AM) ClutchSkillshotz: Like the card # that I've used to pay for quite a bit of things (02:46:42 AM) ClutchSkillshotz: I also used my sprint billing account (02:46:54 AM) Phatmage: I see, is there a way they can write in to recover the account? because of our policy we can only recover accounts to their original creator (02:47:07 AM) Phatmage: and players arent supposed to give away their accounts, its against the terms of use (02:47:21 AM) ClutchSkillshotz: I mean.. I have alot of money on that account. (02:47:25 AM) ClutchSkillshotz: That's not exactly fair. (02:47:47 AM) Phatmage: players shouldnt be playing on accounts they didnt create (02:48:12 AM) ClutchSkillshotz: And people shouldn't be banning accounts that weren't stolen, even though I can provide the card, and info that it is mine. (02:48:32 AM) ClutchSkillshotz: I didn't even get any kind of alert (02:48:36 AM) ClutchSkillshotz: about password or anything (02:48:56 AM) Phatmage: i didnt say anything about the account being stolen (02:48:58 AM) ClutchSkillshotz: I don't get why I can't verify the payment info on the account, you can see my email on it. (02:49:03 AM) Phatmage: i mentioned that we banned the account bc it was hacked ito (02:49:04 AM) Phatmage: into (02:49:09 AM) Phatmage: and the ban was placed to protect it (02:49:11 AM) Phatmage: and its information (02:49:23 AM) ClutchSkillshotz: Protecting it a little too good if I can't even get back into it.. no? (02:49:35 AM) Phatmage: i wont be able to recover the account but does it have any saved credit card info? if so i can remove that for you (02:49:53 AM) ClutchSkillshotz: Seriously? (02:50:09 AM) ClutchSkillshotz: Someone hacks my account. (02:50:18 AM) ClutchSkillshotz: And I'm out hundreds of dollars, and times. (02:50:19 AM) Phatmage: this isnt your account though (02:50:22 AM) Phatmage: you didnt create it (02:50:24 AM) ClutchSkillshotz: I've been playing on taht account since Season 3. (02:51:27 AM) ClutchSkillshotz: Honestly, I'm a bit taken back by this to be honest. Sorry to come off defensive. But.. Well I'm a bit shocked. (02:51:51 AM) Phatmage: im sure you are, its just, there isnt anything i can do =/ its policy (02:52:08 AM) Phatmage: players are not supposed to share, sell, buy, trade accounts (02:52:16 AM) Phatmage: we arent trying to be mean with this (02:52:19 AM) ClutchSkillshotz: It sounds a lot like your trying to get people to pay for new skins, honestly. (02:52:28 AM) ClutchSkillshotz: Maybe Fortnite has that much of an affect. (02:52:45 AM) Phatmage: idk i dont play Fornite (02:52:59 AM) ClutchSkillshotz: Why didn't I just get a simple password reset (02:53:08 AM) ClutchSkillshotz: This is extremely fishy

(02:53:19 AM) Phatmage: that someone hacked into the account? (02:53:22 AM) Phatmage: and we placed a ban? (02:53:28 AM) ClutchSkillshotz: It wasn't hacked.. (02:53:31 AM) Phatmage: lol (02:53:44 AM) ClutchSkillshotz: Not really support-pro to be LOLing. (02:53:51 AM) ClutchSkillshotz: I'm saying I use Hotstpot on my phone with PDAnet (02:53:55 AM) ClutchSkillshotz: you likely seen the range of IPs (02:54:06 AM) ClutchSkillshotz: Because my password hasn't changed (02:54:09 AM) ClutchSkillshotz: Nothing has changed. (02:54:12 AM) ClutchSkillshotz: The email hasn't changed. (02:54:23 AM) Phatmage: i mean, im not going to argue with you. I cant recover the account, because youre not the original creator (02:54:36 AM) ClutchSkillshotz: Well that is clear. I mean.. (02:54:38 AM) ClutchSkillshotz: You just LOLed. (02:54:43 AM) ClutchSkillshotz: I mean, I get it. (02:54:49 AM) ClutchSkillshotz: But remain professional man. (02:54:57 AM) Phatmage: i did that bc you claimed the account to not be hacked when...im looking at it (02:55:05 AM) Phatmage: this is my job (02:55:17 AM) ClutchSkillshotz: And you are not being very proffesional over a very serious matter. (02:55:25 AM) Phatmage: if that is how you feel (02:55:34 AM) Phatmage: but im going to go ahead and hop outta here (02:55:36 AM) ClutchSkillshotz: I'm sure it's not just me, this will go on Reddit. (02:55:39 AM) ClutchSkillshotz: We'll see. (02:55:42 AM) Phatmage: okay (02:55:45 AM) Phatmage: have a nice night! (02:55:50 AM) ClutchSkillshotz: I will (02:55:54 AM) *** Phatmage left the chat ***

10 Comments

Ch1efBeefQueef5/18/2018, 3:27:33 AM5 votes

You are getting all worked up over this? It IS their policy. It was your responsibility to read up on their policy before you go spending money on an account you didn't create. I think this Phatmage guy handled this very well.

Regardless of whether or not you got hacked it doesn't matter. Once you told him that the account wasn't originally yours, he had no other choice.

You made a mistake. That's all.

Chermorg5/18/2018, 3:36:22 AM4 votes

You made a funny accusation, and talked about fortnite.

Him laughing at how dense you were being isn't unprofessional. To be quite honest, you got off topic - once you did that, it was just another conversation, and he's a normal person too.

Busty Demoness5/18/2018, 6:51:43 AM2 votes

Terms of Service explicitly states that an account you created is not to be used by anyone else.

That was why he needed the original creator. He was even looking flexible about letting you keep the account if you could get the original creator to call in and say "yeah, I want the ban lifted".

If you're going to rail on him for doing his job, which he was doing more than properly, then I suggest you go and work in Customer Service. It will probably give you some empathy for the job type.

ClutchSkillshotz5/18/2018, 3:33:08 AM2 votes

Nope, you are right. I agree. I'm not that upset about the account. I don't.. Won't miss league, and if I do. Another level 30 account is cheap.

Still don't think support should be talking to someone like that though, but then again. I do customer service every day. Maybe I just know how the job should be portrayed. If one of my employees laughed at someone, and acted that way... Yeah, they won't be there long.

ClutchSkillshotz5/18/2018, 3:40:44 AM1 votes

He's a normal person, being paid. Correct. He assumed it was hacked. When it wasn't. He took his role, and felt he had all the power in the world. I'm sure I'm not the first, nor the last that will be treated poorly by him.

Lord Dusteon5/18/2018, 7:00:23 AM1 votes

So you are trying to incite a witch hunt because, after clearly explaining policy and why they have to follow it multiple times you continued to ignore him and he said, once, "lol".

Likewise, you are doing it while in the this thread admitting to selling your old account and buying a new one, both things very clearly against the ToS.

Nevurwin5/18/2018, 4:01:17 PM1 votes

Wow, i work on an IT Help Desk and god damn that Rioter was very unprofessional in his responses. I would have been pissed too buddy, sorry that happened to you.

Weather you were right or wrong, that is no excuse for him to laugh at your incident, and speak to you in that manner. He clearly does not value his job.