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Riot: You lied to everyone. I did an experiment, and you fell for it.

b1TLHaKERl·4/2/2015, 12:43:58 PM·25 votes·5,017 views

I made 2 other accounts from this one, both leveled to 30. One I did not use any real money, the 2nd account spent some money on RP for boosts and what not. Account #1 was my "talkative" account, I would troll although nothing vulgar, just playful, and would taunt enemies... again nothing really a big deal here, happens in every game. Account #1 was not banned, and that was despite 7 pop-up warnings. Account #2 I had spent real money, and so for the sake of experimenting I followed Lyte's advice and did /mute all at the beginning of each match, and used only pings to communicate, again Lyte's suggestion to avoid getting banned. Account #2 received a notice for 2-week ban due to "toxicity," even though Account #2 never chats. Account #1, despite 7 pop-up warnings and excessive trolling, has not been banned.

Riot, you lied to everyone, no surprise there, but having gone through the motions of experimenting with these 2 new accounts, I can confirm that Riot is either completely automating all bans now, or their employees aren't actually looking at chat, since if they did, Account #2 would not have been banned since there was no chat, only pings. I also believe that real money was a big factor in the banning, since Riot knows by looking at how "addicted" a player may be (based on frequency of playtime), they would be likely to return with a new account and make all their purchases over again, amounting to more money. Riot has a devious scheme here, and I'm glad that I could finally prove, to myself at the very least, that they truly do not care about any of us. This is not League of Legends anymore, it is League of Automated Bans. Don't think you are safe, as we've seen countless times before, and now I have confirmation for myself, Riot is aimlessly banning, likely for more devious reasons, or just using automation, or simply not reviewing the actual chat. Whatever the excuse, Riot has duped us all, gg. Heroes of the Storm is a good game, I'm liking it a lot, and I think my money will be going there now that I know Riot is no longer a safe investment.

Edit: Riot is downvoting, this thread was at over +10. It's sad when a company is so amateur that they have to downvote their customers, and make fake accounts to lash out at them for the sake of their false image. Riot, your money would be better spent actually improving your customer relations, and for starters, you could actually hire people with good customer interaction experience, train your employees, and lastly have an actual phone number for ordinary customer support questions rather than re-directing everyone through your "support ticket" system that now only has a few categories to inquire on. I will continue to refresh this thread, despite the downvoting by Riot, because I believe actual players who want a good experience will take notice. Riot, you can't fake your image forever, at some point, there will be no customers left to lie to.

107 Comments

Only Play Darius4/2/2015, 12:47:56 PM37 votes

Man, my account got a 2 week suspension the day before U.R.F released, and even I am not salty enough to be making these wild conspiracies.

WeFlyNoLie4/2/2015, 1:28:40 PM19 votes

Hey guys, I did an experiment and saw the lochness monster on Wednesday, but not on Tuesday.

Want evidence? Nah, just take my word for it.

Wullf4/2/2015, 1:27:54 PM16 votes

So you made two acounts.

With one you "talked" a lot, and got 7 pop-up warnings, but no ban. On the second one you got 2-week ban, without doing anything.

And this either proves that bans are automated or that Riot bans people that pay because they are more addictive and will made the purchases again?

I believe that you are not telling everything, you cannot get ban without being toxic (and that does not mean just in chat, but includes even your gameplay, like feeding, etc)

I for example, communicate little with team and use mostly pings. I also mute people who type too much or are salty, rude, flaming etc. And I got only one warning because of toxicity, and I exactly know for what it was.

Just write to support why did you recieve your ban on that account. But I believe that even if you do, we won't hear about it, because who would want to willfully embarrass himself?

Original Quitter4/2/2015, 12:54:05 PM16 votes

I have 5 accounts, none of which have ever received a ban.......

In fact in over 4 years I have only gotten 1 warning of any kind and that was for leaving games during a week of horrible and unpredictable service from my ISP.

And I talk a lot of crap and /d on corpses.

I have 2 accounts that have had anything from 300-1000$ put into them and the other 3 are free only.

Dunno what you are doing to acrew bans but I think I hear Xbox live calling your name.

disregardable4/2/2015, 12:53:16 PM13 votes

Honestly, Blizzard seems way less tolerant of trolling than Riot is. They're going for a much younger audience. I don't know why you'd assume that you'd be better off there.

You know as well as anyone else here that you trolled, and that's why you were banned. I don't know how exactly you're that toxic. I'm consistently negative in 95% of my games without exaggeration, but you are somehow more toxic than me. There isn't some crazy scheme in place that punishes people that spend money, man. It's just you being un-fun to play with.

Stop trolling -> no problem.

KnivingDude4/2/2015, 12:49:52 PM8 votes

You deserve a medal dude.

Seriously.

redniwediS4/2/2015, 12:56:23 PM7 votes

How many games did you play on each account? What sort of toxic language did you use? Have you made an attempt to replicate your findings? Have you attempted any contact with their support team?

Two accounts is hardly enough support such a large conclusion. You may have convinced yourself, however there's a staggering number of variables in this that need to be accounted for in order to actually support the conclusion you're making in any real way.

Besides, it's public knowledge that they fully automate the chat bans. This is old news.

Trylobyte4/2/2015, 1:20:35 PM7 votes

Well I can see you're using your alt accounts to up and downvote people, at least.

Now if you wanted to run a proper experiment, let me give you the setup. You probably won't be able to do this. Proper science is hard.

  1. Get a large sample of accounts. 100 will do.
  2. Separate these accounts into groups. Say, 5 groups of 20.
  3. Designate each group to behave in a specific fashion, such as: Group 1 is the control, Group 2 never uses chat but plays normally, group 3 verbally trolls ingame, group 4 verbally trolls in champion select and post-game only, and group 5 non-verbally trolls (feeding, bad champs, etc) but never verbally communicates.
  4. Run the experiment for a length of time, e.g. two months. Each account plays the same number of games each day, say, 3, and all 100 accounts play in the same queue (normal would work best). You will need multiple people for this.
  5. Tally up how many times each account gets warned, suspended, or banned.
  6. Rank each disciplinary action based on severity. Example, a warning is 1 point, a day-long ban is 3 points, a week-long ban is 10 points, a permaban is 20 points.
  7. Rank each group by their overall point tally, showing which group gets disciplined most.

This will remove most of the artifacts caused by randomness, such as simply getting queued with report-happy people or the system tagging one account before another.

Science! :D

Z Statistic4/2/2015, 1:30:02 PM6 votes

  1. n=2 such sample size. wow.

  2. This isn't a double-blind randomized control trial, so nothing you find can be extrapolated as cause and effect

GloriousKaiser4/2/2015, 1:48:08 PM6 votes

You do realize you can basically blow off all the counter arguments with hardcore proof. I know it was for YOU. But what if nobody here believes you. It's April 2nd, URF is out. And if there's anything people are going to smirk and roll their eyes at, it's this thread. Not because of what you said isn't neccesarily true. And not because nobody believes you.

So pudding that proof with the community and give it. You say you're going to migrate to HoTS. Then it seems you have nothing to lose by posting the potentially controversial information.

Sir ArmaMalum4/2/2015, 1:13:59 PM5 votes

Did you stick to the same ques? Could you say your performance was the same on both or that the first account did noticeably worse (as you claim you were trolling, etc)? Can you say your teamwork in Account #2's case was not severely hampered by /mute'ing all?

Also, no one lied. We've known that a mojority of the punishments have been automated and randomly 'confirmed' by Riot operators to help with consistency. The only thing I've seen 'garunteed to be reviewd by a Rioter' are perma bans.

Also judging by your previous discussions you're very far from unbias on this.

BeatzBoyFTW4/2/2015, 1:13:37 PM3 votes

For #2 account, you sure it's not because you got paired with a bunch of idiots who touch the report button more often than the #1 account has for no reason?

Sailor Mint4/2/2015, 2:58:46 PM2 votes

So, can we see the email? And links to match histories?

Words are cheap, we want hard proof and data.

Astral Zephyroro4/3/2015, 3:07:06 PM2 votes

Soooooo I have been playing for close to 4 years now and I've never even received a warning....Im pretty sure you just have this magical ability to piss everyone off that is in the same game as you. Maybe its your superpower, you could be Captian Troll? Has a nice ring to it doesnt it?

GaleWinUnleashed4/3/2015, 4:30:07 PM2 votes

I don't see how you can draw these conclusions from your experiment. Either Account #2 was indeed toxic in some way, or Riot is smarter than you think they are, and they figured out that the two accounts are both yours, then punished the one that would make you feel it more. It's not difficult for Riot to track the IP address of both accounts and find they are identical.

Laughing Fish4/2/2015, 3:16:53 PM2 votes

http://rack.0.mshcdn.com/media/ZgkyMDEzLzA3LzI5LzU1L2dydW1weWNhdC5kZmM3MC5wbmcKcAl0aHVtYgkxMjAweDYyNyMKZQlqcGc/f780e423/c84/grumpycat.jpg

InSingedWeTrust4/6/2015, 7:27:13 AM2 votes

The fact that the names of both accounts haven't been given says enough.