Riot's communication

I asked this in the Reddit AMA and didn't receive an answer, so i'll pose the question again here.

Regarding the Akali rework: Why, in a rework designed with Akali mains in mind, has there been no communication between Riot and the player base? Where are the red posts?

Akali mains have been saying for over a month now that this rework was flawed. Akali's win rate has plummeted to 41% supporting the validity of this claim. And still we hear nothing from Riot. I presumed a rework intended to "cater to the mains" would have involved some communication between Riot and the player base they were supposedly catering to.

Who am I kidding, this is Riot, they can do no wrong, and they'll never own up to a mistake.

FFS