About Leaverbuster and the chat bans.

I agree, for the most part they seem to be working. Leaverbuster is busting people who leave, and players who misuse the chat system are being banned from using it.

But contrary to what Riot says, these systems are anything but working properly. The problem with how these things work has nothing to do with them not getting the people that they should be, as they're getting ANYONE who makes enough of these infractions to tally up whatever invisible points the systems use to put someone over the threshold for a ban or low priority queue. Of course they're going to get the people who are doing wrong, they're getting everyone, even if they haven't done anything wrong.

A person hasn't left a game when they disconnect because of Riot's servers or their local internet connection.

A person can be reported even when they've done nothing wrong by someone salty against them and there's no judge or jury actually checking the chat logs. Just an executioner doling out punishment.

It's like if the police were suddenly allowed to break down every door in a neighborhood because there's a drug ring linked to the area. Are they going to find the people cooking up meth like they're in a TV show? Sure. But they're also going to disrupt, possibly damage, the homes of so many more innocent people. Sure the police got the people they were looking for, but how many others got caught in the crossfire just because they happened to be in the same area?

Why should someone be given a chat ban just because four trolling or salty teammates decided to report them for not communicating enough when they were just too busy to worry about typing? There's no one checking on the chat logs to see if there was actually any verbal abuse or racial slurs being used in a match, the system just sees you flagged for it and puts a notch against you.

You can't take the human element out of a system of punishment. How many movies and books have been made to illustrate this concept? Computers don't care about the situation a person was in, or the external factors that affected a single moment in time. They just care about that moment and filling out a checkbox for (y/n) on whether the person in question fits the build for someone who should be punished.

These systems don't work. They're throwing nets into entire schools of fish and flaunting that they caught the shark trying to eat the fish. Great, good job, you removed a possible threat. There's also dozens of fish now gasping on the deck of your ship in the same situation the shark was in.

Riot, please. Please, please, fix this. I understand that you guys might not have the manpower to check these reports individually, and that it would slow these things down, but this can't be something that's fully automated. And if it isn't, give us some transparency. People shouldn't have to retroactively defend themselves once bans are already in place by sending in support tickets and asking Riot to check the logs. People shouldn't have to try and get out of low priority queues by attempting to plead their cases of cats pulling out the plug on a router, internet in their area being shut down for one reason or another, or that you servers just weren't letting them connect no matter how much they tried.

I'm sorry Riot, I try to support everything you guys do because I respect what you do, but this system isn't even solving the problems. The people it's supposed to be targeting don't care about the minor inconvenience of a chat ban or of a low priority queue. They'll keep behaving the exact same way because they start acting like that knowing what's coming. They're getting enjoyment from being punished. You guys have been a bit too gung ho in your approach to all of this. Handling people who are causing issues shouldn't be handled the way Rambo handles extras in a movie.

I suggest going back to a tribunal system of sorts, but instead making it a mix of people who are from a dedicated team on Riot who's only jobs are to go through these reports all day long and players who are consistently positive in matches, who have a history that shows they're overwhelmingly positive influences on the Fields of Justice. We have to go back to where people wouldn't be punished because someone thinks they should be, but because someone actually did something wrong.

...

Also please buff Zac. But more the first part.