Shoutout to Riot Player Support and Riot Technical Support Teams

I would like to acknowledge several members of the Riot Player Support team for their patience, dedication and level of professionalism in aiding in my Ticket to resolve technical issues with the League Client this past week or so.

The Issue: While Log In functionality works, it would rejection authorization randomly. After Champion Select, the Game Client would tend to attempt to reconnect.

The Technical Issue: I have Century Link, who apparently contracts the ISP Qwest. I was provided a ZyXEL PK5001Z modem by Century Link. I am using a EA6200 dual band router. After the Legacy client was retired I began having issues with connectivity as stated above.

Support: Through the Help and Support subsection of this forum and the Submit a Ticket function of the boards I spoke to a number of Riot Player Support and Riot Technical support staff to address the issues that I was having since the beginning of May of this year.

The Process: After determining that the issues that I was experiencing were coming from my end of the equation, I contacted Century Link and was initially given the run around. I'm not particularly diplomatic so I had another call them back as an intermediary to their tech support team. Century Link has decided to send me a brand new router with a built-in modem AND bump the throughput of my service from 10Mb/s up to 25Mb/s for only $5 more per month while maintaining the lease on the new modem in case of any future problems.

The Shout-out: First I would like to thank Zacharan from Riot Technical Support for helping with issues in the transition from the Legacy client to the new client. The change was a bit of a pain in the ass but eventually everything smoothed out. Zacharan was very professional in spite of my level of micro aggression considering that the decision to upgrade the client was forced upon us players, although a huge improvement overall.

Second I would like to thank The Funderfaker, M0useRat and Corndog from Riot Player Support for their efforts over the last week in assessing an ungodly amount of logs and performance tests to identify where the issue presided. Ultimately the decision was, after everything was said and done, that my modem was failing to connect to the appropriate Riot servers and would make the first 7 hops and then the latter 23 were failing.

I generally would consider myself a fairly tech-savvy person but I have learned a bit more than I knew beforehand given the extensive tests that the respective teams have asked me to run and for that I am thankful.

All of those people I have mentioned previously have been exceptionally patient, thorough and very professional.

The Wait: Come this Monday, the 17th, I will have Century Link out to me house installing a new router-modem combo for free. I wouldn't have been able to get them to do this for me without the help of Riot's teams as I couldn't properly identify the problem myself at earlier stages.

The Conclusion: Be patient. Trust that Riot's teams genuinely understand what they are doing. Above everything else be sure to thank you when they've resolved an issue that you've been experiencing. Take my case, for example; Riot's teams have been helping me off and on for nearly a little over 2 months. Take that in for a moment. An average player who has never bought a single RP worth of content that has played this game for free for around 3 years on various accounts.

This entire process has led me to feel different about how I've looked at Riot on the whole.

Thanks for everything Riot, especially your Technical and Support teams.

xaufi