Let's talk for a moment with civility in mind.

The term "Balance", when referring to video games, can mean quite a lot. Each game with some aspect of multiplayer involved requires some degree of "balancing" in order to try and achieve a state of varying, albeit equal, power spikes and overall power curve. In Riot's case (and for clarity of discussion this also applies to any company that develops and operates a MOBA), the task of "balancing" becomes quite the difficult cookie to crumble. When a new champion is released, often times that champion presents issues that the team behind the making of the champion didn't initially think of. You can't blame them, that is literally the exact reason why PBE was created in the first place. It would be impossible for any size-able team developing such champions to think of literally every single outcome.

The reason why most of these new champions feel a bit OP on release is due to the fact that: 1. People aren't accustomed to the new mechanics, or 2. Either the skillset or damage ratio's present a problem due to inflation based on PBE weights. As far as either of the reasons is concerned, Riot has done a very good job so far of "balancing" out any issues presented by such champions, whether it come in the form of a nerf for the new or buff for the old.

Now, up until now you might have noticed the quotation marks I've been putting around the word "balance". Let me explain why.

When a champion is released, people want to play and get a feel of that champion. People read the information that Riot puts up on the champion, and when they finally get released everyone tries the build that they came up with in mind. AD Sion, most likely full AP Bard, Runaan's on Kalista, etc. This creates parity, and leads to an occult following of each champion. The longer that champion remains live, the deeper, richer, and most often times larger the community surrounding the champion grows. Not every champion has a large community backing it, but you can always find people willing to advocate the use and play of their beloved main. People release guides, experiment with new builds, the community shares with itself what each individual has found to work for them, so that others may try, be they newcomers or people just wanting to try something new.

"Balance" should refer to the state of mechanics. The state of power. "Balance" should not refer to re-working a champion in order to bring them back from obscurity. That should be done by first examining the power of the kit, the use of the kit, what role this champion tries to accomplish, and should first be re-adjusted instead of saying to yourself "oh look, another underplayed champion, time to change everything that we made it and the community grew to like from it".

We shouldn't have Zilean being re-worked. He was not a problem. At all. In fact, he shouldn't have been touched, thought of, or otherwise been given a moment of reflection inside the subconscious of anyone on the planet given the fact that Urgot still has not been reworked. The one champion that the entirety of this community can actually agree upon needing and justifiably so, and you as a company based upon trying to reflect the growing needs of your consumer base has yet to touch. Here's a shield though. That will help. (In case you couldn't catch that, the shield jab was facetious.)

You literally alienate people who grow to love a champion, buy skins and icons for that champion, by changing everything they loved about that champion. And I won't even touch the fact that in most instances you HAD the community telling you what not to do, and you still went through with it.

What really makes me certain that the refund I'll be asking for two champions (Zilean and Veigar, along with the skin) is worth the fight and the trouble for me, is the fact that you then had the audacity as a company to think less of us as we were telling you what not to do. Sona, Skarner, Rengar. You even stopped replying to anyone who disagreed with Riot and started to cherrypick the comments from the people who hadn't even played the champion before. All up until you just left the thread altogether, leaving not only it but the community to drown itself out into a cesspool of what could have been and mediocrity.

Why should any of use care about playing this game, if you (Riot) don't care enough to actually take the time to listen to the people who play the game?

I want those refunds, because as it stands, these were not the products that were advertised to me.