game refuses to let me connect and then i get a free loss in promos

relogged and retried 50 times and the second i get to the connect part nothing happens after.

my computer running everythign else perfectly and i just played some games

had a perfect 100 percent winrate on the acc and now its all gone because my client refused to work.

can someone explain to me what the hell is this company doing with the money its being given

i see this shit once every month and when ti does come riot does nothing but tells me to move on.