Still No Reward

Hello guys...I still did not receive my reward or my border yet...I don't understand why...i did not get banned or anything...the only thing that i did was not get into a match because the game gave me an error...and after it said that i left the match, but other than that i did not do anything...so i don't understand why i have not received any of the things yet..i really would like to get my border...