"You are ineligible to earn loot due to previous behavioral restrictions."
Okay, I got a 10 game chat restriction. It was actually quite a while ago though... FAQ also tells me that, "Players who are chat or ranked restricted or currently banned from play cannot earn or unlock chests through Champion Mastery. Once they’ve reformed, they’ll be eligible for rewards again. "
Two things don't make sense to me. The first is that I no longer have a chat restriction/ranked restriction and I've never been banned. The second thing that doesn't make sense to me is that I'm told "once they've reformed."