Riot: Obsolescence or Total Victory, your choice
Sup,
I'm a high-value, repeat customer. I will most likely stay that way regardless because that is my personal choice even while being aware of the other options out there. So, let's talk about your competition.
- Steam. Let's be honest, Steam is a lackluster platform - but so is Adobe Air! The problem is, Steam has integrated gambling into almost all of their popular games. I can bet skins and win big in CS:GO despite being completely terrible at it, and almost every aspect of DOTA 2's gameplay has a random chance to receive _something _, plus the same opportunity to bet.
One doesn't have to be an expert on Porter's competitive forces model to realize that, eventually, this sort of service provision is going to take away from Riot's share of the MOBA market. This game has been out for a long time, and it's my contention that your position can only get weaker.
- Customer Relationship Management. In the first place, I'm still mad about you selling me something under the guise that it would never be available again, only to offer it again for a lower price a couple of years later. Meanwhile, the really OG stuff was never made available to me, and that's something I just have to respect. What gives? You reward my customer loyalty with poor research and an even poorer understanding of what I, as a player, want from my experience playing this game.
Let me bet my PAX Twisted Fate on an LCS game. Have the commentators talk about real statistics, like how they've broken baseball down into a science. Let there be a community marketplace, where skins sell for an amount determined by the market and give us some way that we could cash out, if we so chose.
Let's be honest, 99.9999999% of your playerbase is never going to go pro. You know where they would go? To any of the third party betting websites that are taking away YOUR potential business. Everyone who plays this game, in my experience, has no problem telling you their opinion of your performance in solo queue. They're a fan of a team, they like a certain pro player - let them put their money where their mouth is, and reap the profits.
Please, Riot. Do some simple market research and realize you need something besides League's gameplay and the same options you've been providing me with for the last 4 years.
Mostly males play this game. Males, historically speaking, like to gamble on games. If you don't compete, you lose no matter what. Why is Riot going to lane with cloth/5? Please, make your lane opponent respect you.
Buy a Doran's Blade, bros.