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Optional username update prompt is back in-client

RiotRiot Schmiot·12/12/2019, 6:58:13 PM·1 votes·35,996 views

A few weeks back we paused the in-client Riot Account Update prompt when we ran into delays getting email notifications out along our originally-planned timeline. We know that this rollout created some confusion – needing to change a username isn’t fun for anyone – and we’re sorry for that. This change is necessary prep for launching our future games, and getting this done now will make your first experiences with those games much better down the road.

Now that most players have received an email if they need to make a change to their Riot Account, we’re going to start rolling out in-game notifications for players that need to update to globally unique usernames (you can find out more about why we’re doing this on the Riot Support FAQ).

These pop-ups are going to be dismissable for now, so you can skip it until you’re ready to make the change before it becomes non-dismissable in January. Also, now that most players who need to make a change have an email listing their accounts, it should be much easier to figure out if you’re blocking yourself with a name in another region (or a PBE account), or if it’s another player entirely.

We’ve also updated the Riot Support FAQ with more details, some additional context, and a few tips that might help out.

16 Comments

Dynikus12/12/2019, 7:15:43 PM3 votes

Fortunately, I won't have any problems because my username is unique after sorting out my NA/PBE/EUW accounts, but for players that do have to change, is there any chance Riot will do anything to prevent names being taken by newer or inactive accounts?

IE: Someone on NA has had their level 280 account with the username "Bob" for 10 years. Someone on RU has a level 5 account that they created 3 years ago with the same username, and they haven't touched it since the day they created it. Is the NA player just shit out of luck because that player is never going to log back in? It seems like you could just wipe the slate clean, and give usernames to whomever claims them first. That way people who currently have unique names won't have an issue, players that want to change their usernames can, and players who have their names taken by inactive accounts won't be fucked over because that player is never going to change it. It also adds less confusion on Riot's end with making sure emails have been sent out. Alternatively, have everyone create a Riot account, have players link their league accounts to it, and just retire being able to use their league account to log in.

Shíny12/12/2019, 7:31:58 PM3 votes

Do you have any plans for those of us that had to change our username before the emails rolled out?

Makos12/13/2019, 12:22:06 AM3 votes

Just a quick note for old PBE users (2012-2013 or whatever); your username might be duplicate only because your old PBE account has the same username, contact support to get it fixed.

Naqel12/16/2019, 3:11:18 AM2 votes

These pop-ups are going to be dismissable for now, so you can skip it until you’re ready to make the change before it becomes non-dismissable in January.

And after that, I guess my adventure with League, and Riot Games in general, is going to be over, since I apparently cannot keep my current username and I refuse to continue to use any Riot service under a different one. [sona-playing]

Quáx12/12/2019, 7:17:50 PM2 votes

Why????

Drultime12/12/2019, 7:31:18 PM2 votes

Can you provide a way for people who were blocking themselves, and who, in some sense, were forced to change their username, to revert it to what it originaly was after changing the other accounts' linked usernames ?

Pixelsage12/17/2019, 7:29:59 PM1 votes

[{quoted}](name=Riot Schmiot,realm=NA,application-id=A7LBtoKc,discussion-id=m6mNwJhj,comment-id=,timestamp=2019-12-12T18:58:13.460+0000)

We know that this rollout created some confusion – needing to change a username isn’t fun for anyone – and we’re sorry for that.

Understatement of the year.

Should have just let people continue signing in with their username+region combination and let THAT be the globally unique identifier while you figured out how to let people sign in using their email. Or sent out a notification to inactive/old accounts that you'll be modifying their username to accommodate the more seasoned players, and let seasoned players keep their usernames. There were many better ways to handle this migration.

acandybar12/13/2019, 3:49:01 AM1 votes

So, who gets the username if there's a duplicate username.