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A follow-up on the "Offline Status" feature request

RiotCapnBranFlakes··1 votes·140,816 views

Hey all,

We've been seeing some passionate responses to our note yesterday about addressing requests for an "appear offline" or "invisible" mode on the friends list. We should reiterate that our main goal right now is getting the League client update to feature parity with the legacy client (aka NOT developing whole new features), but we wanted to talk about this more in depth.

Our official line on an invisible mode boiled down to "we're researching it to learn more!" The community's response was "what's there to learn? We're telling you we want it, so why do you have to do research?"

First of all, "research" can mean that we want to investigate impact of a feature on a global level. It's also sometimes just shorthand for "scoping out the work." To deliver a chat invisibility feature, we'd have to answer some nitty-gritty questions about how exactly an invisible mode would work in practice before we prototyped the feature. Questions like:

  • Could invisible players see and chat with friends? What about in clubs?
  • Once a chat is initiated, would friends in a chat still see the invisible player as offline?
  • Could you be invisible on the League Friends mobile app?
  • Could invisible players receive mobile notifications (ex: messages, friend requests) while invisible?
  • Could invisible players selectively invite friends to lobbies? Can they be invited to lobbies by friends?
  • Friends can see your match history and that you were playing games—is that something we'd be cool with?

These are just a few things we wanted to think through. But we want to dig deeper into this to address the community discussion on this topic. So let's spitball for a minute here and talk about one potential solution we're considering: turning the "away" mode into a more reliable way to get some privacy when you want it.

Currently, the "away" mode in the friends list isn't particularly reliable. Interacting with the client or other programs can easily knock you back into regular "online" status. If you play a game or spectate someone while in away mode, everyone on your friends list sees what you're doing and is free to chat with you. "You can't hide from me," your always-online friend says. "Why don't you want to duo anymore?"

What if we changed that? What if switching to away mode meant that nobody could see when you were in game or spectating? You could still chat with friends or play with people as you wanted, but you'd have a layer of privacy to protect you when you want to go solo.

Again, we're just spitballing here, not making promises (our focus is SERIOUSLY on feature parity in the client update). But we want to know what players would think about that as a possible stopgap solution. What potential problems would you foresee? What would you want us to avoid?

99 Comments

BiII56 votes

Oh fuck off; these responses are such bullshit.

RiotRiot Cactopus132 votes

Lol Bill, how's your day going man

Hyper10sion27 votes

Cactopus with the classy response

A Liberal3 votes

Cactopus is my favorite rioter.

I hope Nidalee get's a plant inspired skin and it's called Cactopus Nidalee

Amusette3 votes

[{quoted}](name=A Liberal,realm=NA,application-id=A7LBtoKc,discussion-id=RbKEr7TQ,comment-id=000a000000000001,timestamp=2016-06-28T04:09:28.241+0000)

Cactopus is my favorite rioter.

I hope Nidalee get's a plant inspired skin and it's called Cactopus Nidalee

Or a sea inspired theme with the name: Octopussy.... 0:-)

Furry Degenerate15 votes

Queue classroom "oooooooooh" sounds!

Alexiterio21 votes

(You're looking for the homophone, "cue.")

RiotRiot Cactopus18 votes

TIL

Not Based15 votes

You're a homophone

yunh905513 votes

cue classroom "oooooooo" sounds

AMYS GRAVE7 votes

or he means put the "ooooooooooh" sounds in the sound queue, to be played after other sounds such as Bill's whining.

ShadyGecko5 votes

Ahh, classic Bill.

LankPants22 votes

Could invisible players see and chat with friends? What about in clubs?

Yes

Once a chat is initiated, would friends in a chat still see the invisible player as offline?

Yes, but the timestamp should make it obvious to anyone with a 4th grade education that they're not.

Could you be invisible on the League Friends mobile app?

Is there a point? The only reason anyone uses that app is to chat with friends.

Could invisible players receive mobile notifications (ex: messages, friend requests) while invisible?

Yes

Could invisible players selectively invite friends to lobbies?

That's literally the point of this feature, so yes.

Can they be invited to lobbies by friends?

The only way this should be possible is if their name is typed in, you can invite an offline player in the same way as this, so it makes sense.

Friends can see your match history and that you were playing games—is that something we'd be cool with?

This is the only one I don't really have an answer for. I'd say probably because the current way of not playing with friends is "sorry I'm solo". I think most would work this out.

Fear Not2 votes

Could invisible players see and chat with friends? What about in clubs?

Once a chat is initiated, would friends in a chat still see the invisible player as offline?

Once you interact with a club or friend while invisible, that club or friend sees your status as "invisible" -- not offline -- until you stop talking/interacting.

For example: You're invisible and you:

  • Send a message to a friend. Your friend now sees you as "invisible". She then messages you for the next few minutes, but you don't say anything back, and your status turns back to "offline" for her, even if you're still logged in as invisible and reading all of her messages.

  • You send a message to your Club. Everyone in that club sees you as "invisible" for the next few minutes, even if they're not your friend. Before your status changes back to "offline", a non-friend Club member invites you to a match, and you accept -- since you interacted with THAT PERSON, they see you as "invisible" for the next few minutes, even though the rest of the Club sees you as "offline" after the timer expires.

  • You play a game. It doesn't show up on your profile until you stop being "offline" to the person checking it (e.g. you interact with that person, thus temporarily changing your status to "invisible").

Am I missing any possible cases?

Kiharon3 votes

Your last point seems like it would require too much work for not that much gain. Right off hand, I can think of a few issues that would need tackled:

  • The system must now track for whom a game is visible where currently it does not. Offhand, I expect this to be a non-trivial amount of required storage.
  • This has potential to make all games for a person never be visible in their history. This would happen if it is possible to log in as 'offline', rather than having the select it after logging in. This would be counter to the existing stance that all ranked game history is public knowledge.
  • What happens when A and B play together, but A is 'online' and B is 'offline' to C? Would the match show up only when viewing A's profile but not B's? Would it not show up at all? Would it show up on both profiles because C had 'visibility' into the game?

Besides the impact it has on the system, this solution only delays the problem of the friend finding out you "played without them". Long term, you still end up showing that you played a game if someone really wants to check timestamps. Personally, I think we should be able to be mature enough to accept that someone wanted to play solo/without us rather than trying to hide matches we played without them.

Fear Not1 votes

I suggested that under the premise that the "invisible" option is to hide that you're playing RIGHT NOW, not to hide the fact that you've ever played.

Kiharon2 votes

Ah, a misunderstanding then. I took "show up on your profile" to mean not showing up under what appears when you right click > View Profile someone, which only shows match history and not currently active games.

redfeenix14 votes

Heh you guys are learning how to communicate in a timely manner. Can def appreciate that.

In terms of the content, I think updating "AFK" status to what you described above is fine. As long as "afk/away" status has highest priority ( as in playing a game you would still appear "AFK")

I dont see why someone would want to appear offline?

But yeh, keep up the good communication. I can respect you learning how to communicate with the community so quickly after the soloq fuckup.

Cheers

D rok15 votes

I would prefer to be altogether invisible. When I say "appear offline", I literally want to appear as though I am offline. This feature has been a staple in online communications for the past 20 years. I don't understand why gaming companies are suddenly having issues with it.

Riot, why are you offering a "stopgap" measure? Offer both. Give us options. People are making fun of your responses lately because they always seem to miss the point. You're not looking for ways to communicate - you're looking for ways to circumvent communication in order to give us what YOU want to give us, and placate us in the meantime.

Stop looking for ways to tell us what we want, and start listening. It's the same old shit again and again.

Karnmak5 votes

The irony of this is that the player base sounds more like the people trying to circumvent communicating. Let's all just be honest and tell people we don't want to play with them right now, and sensitive people can learn that life isn't all about them. Don't get me wrong, it is absurd that the feature doesn't exist, but the community needs to get some thicker skin. Plus we can avoid unnecessary research experiments on boosted animals.

TTK Dreadnought11 votes

you mentioned the mobile app. Were you aware that the censorship is completely bonkers? "Lolz" "as" and other words/phrases get censored and it buggs the heck out of me.

RiotCapnBranFlakes12 votes

{quoted}

you mentioned the mobile app. Were you aware that the censorship is completely bonkers? "Lolz" "as" and other words/phrases get censored and it buggs the heck out of me.

Yeah, definitely bonkers ATM -- we're working on resolving issues with it.

What's happening is that filters in the client are set by region, and the mobile app is currently pulling in ALL regions filters no matter what region you're connected to. So, something in English that shouldn't be censored might be something that another region has chosen to censor because it means something bad there in their language, etc.

TTK Dreadnought3 votes

{quoted}

Yeah, definitely bonkers ATM -- we're working on resolving issues with it.

What's happening is that filters in the client are set by region, and the mobile app is currently pulling in ALL regions filters no matter what region you're connected to. So, something in English that shouldn't be censored might be something that another region has chosen to censor because it means something bad there in their language, etc.

Now i'm curious as to the reasoning for some of them...."lolz"

topgunLT13 votes

{quoted}

Now i'm curious as to the reasoning for some of them...."lolz"

Well In India alone we have over 20 languages. The funniest part is when the simple and innocent words from one language becomes offensive in another. Its not in the meaning but in the way it sounds. So its gotta be like this, other regions dont see "lolz" as "laughing out loud zzzz" which itself doesnt make sense but ppl accept it cause "lol" has a meaning to them but in other places it might mean different although they were typed in similar way.

RichardHenri14 votes

Why is the word dota censored by the way?

PinoyBR2 votes

ummmmmmmmmm really?

Serazael2 votes

Diablo too.

Tpk6YeOXXf10 votes

Dota is not censored by Riot or Tencent, but in the Garena servers. Riot has no control over Garena (or China for that matter). However, since Garena censors it, and the app pulls the filters of it, we inherit their cencored words.

Alchemist Prime2 votes

LMAO

ChocChipCookie4 votes

We read all the bug reports submitted through the app - and use that to help us periodically improve the censor filter. So please submit whenever we get a little too overboard with the ****. You can also choose to disable the filter under Settings-->Chat & Friends-->Enable Language Filter.

Jesus is Savior4 votes

{quoted}

We read all the bug reports submitted through the app - and use that to help us periodically improve the censor filter. So please submit whenever we get a little too overboard with the ****. You can also choose to disable the filter under Settings-->Chat & Friends-->Enable Language Filter.

Why has no one addressed the main reason "appear offline" is requested: people want a way to prevent yellow friend text from appearing in game when they're playing ranked, since it's distracting (messages should stay in the PvP.net client and NOT filter into the game if you are "away")

Pryotra10 votes

What would you want us to avoid?

How about not making it complicated?

What potential problems would you foresee?

If away is automatically available for people to see, as is currently, then you will get invites, as is currently. Some people get butthurt if they think you are avoiding them, when really you may just have the client open and looking at god knows whatever else in another window (or for people like myself, on another monitor entirely). You seem to already know this though, as you made the exact same reference in your OP.

To deliver a chat invisibility feature, we'd have to answer some nitty-gritty questions about how exactly an invisible mode would work in practice before we prototyped the feature.

Need an example that is functional? Xbox live has this exact feature. I mean, it has since the early days of the 360. Appear offline means you appear Offline. If you initiate the message, they can see the message and message back, but if they look in their friends list it says "Offline." If you are in a party, everyone can hear you and see you in the party, but if they look next to your name, it will say "Offline". If you happen to stumble upon them in matchmaking, they can see and interact with you in game, but to them your profile will say "Offline". If they are a stalker and watch your gamer score and play times of your games to watch for any changes, they will see the changes, but your profile will still appear as "Offline".

Steam has literally the exact same feature. It works literally the exact same way. I honestly don't think it has a single difference in how it works. Been there since I downloaded it years before league was a game. Never once have I heard a complaint about it that was founded in reality.

Honestly, marking as offline has kind of been the universal sign to leave someone alone. You can leave a message, but don't expect an instant response. You can invite someone to a game/party, but you shouldn't expect them to join. If someone does expect these things, then they should probably be removed/blocked, as that shit is literally the definition of an abusive relationship. But that is a very, very rare occurance, as people generally get it.

Diazanite7 votes

Looking at a couple of threads, it seems to me like people want a setting similar to Skype's appear offline setting.

  • The client still functions the same as if you were online without anyone (besides those who you message or call) knowing you're online, and you dont get notifications or sounds for when you get messages or calls when the client isn't the main focus window.

  • Sending or receiving messages doesn't re-mark you as online, neither does invites

  • Games played while marked offline, I think should still show up on match history since it can't show the specific time the game was played, and would show up on 3rd party sites anyway

  • As far as I'm aware for the mobile app, marking yourself offline is the same as the desktop client but i could see tweaking to allow notifications for specifically those who you message either first, or message back.

PocketNeko6 votes

I don't care about match history, I just want to become invisible so that no one on my friend's list can see my playing.

I like playing with certain people at times. Sometimes I don't like playing with these people.

When I am not playing with these people and I go off to play with my boyfriend or someone who I feel more comfortable playing with, I get to hear, "Why aren't you playing with me? I'm online, let's play."

I'll get more messages asking why I don't want to play with them.

Some of my friends are much lower ELO than I am. I do not want to play with them all the time, because the games feel really uncoordinated in general and some of the things I see give me a bit of a headache.

I like my friends, but I don't want to play with them all the time and they take offense to it.

Sightless665 votes

Most of these can be answered by looking at other communication systems. All we really want is for it to play to our basic expectations. The details aren't very important so long as it sticks to the pattern.

Could invisible players see and chat with friends? What about in clubs?

The player can still chat to friends, but will appear offline to any friends and clubs when they sign on. You can talk and still appear offline.

Once a chat is initiated, would friends in a chat still see the invisible player as offline?

Yes.

Could you be invisible on the League Friends mobile app?

Yes/ I don't use the app, but I see no reason why not.

Could invisible players receive mobile notifications (ex: messages, friend requests) while invisible?

Yes. Generally message receiving is a separate option. Showing offline just makes you superfically appear offline. It doesn't have to restrict functionality too. You still receive everything.

Could invisible players selectively invite friends to lobbies? Can they be invited to lobbies by friends?

Yes, probably yes. You can invite anyone, and they can invite you without any feedback that the invite worked and without anything that actually prompts them to invite. Theoretically, you can disallow them inviting you. There's a bit of a gray area there, but either way, it's not really important. You can make a totally arbitrary decision here and it is unlikely to make a significant difference in player experience.

Friends can see your match history and that you were playing games—is that something we'd be cool with?

This is a downside that only exists if you're trying to avoid someone, in which case you'd have the same issue if you were trying to avoid them without the system. You could consider a private match history, but really, you should be considering that independently of the "appear offline" system. That should exist anyway.

What if switching to away mode meant that nobody could see when you were in game or spectating? You could still chat with friends or play with people as you wanted,

I can chat with friends or play with people if you let me appear offline too. I just have to choose that I want to, whereas "away" still advertises that I'm here and deliberately avoiding them. If I don't want to play with other people, I'd really just rather not tell them I'm here at all. It seems like a strictly worse option.

Final point: You don't need to reinvent the wheel here. You're not going to do much better than a standard "appear offline" function. We've been doing this for long enough that all we really want from the communication system is for it to function in the same way every other system functions. Just do what Skype and Steam do. That's all we need.

Jesus is Savior5 votes

#PEOPLE WANT A WAY TO DISABLE YELLOW TEXT IN GAME.

They don't want a bunch of spam when they're playing ranked.

That is ALL.

And your "solution" doesn't address this. While "away" any messages received in the PvP.net client need to STAY in the PvP.net client, and not filter into our games.

TheCups3 votes

Ask your boss at Tencent, their communication software QQ has an invisible mode and it has all the answers to your questions.

paulby3 votes

here's the thing about adding a feature, it doesn't have to be perfect as it doesn't effect anything else.

you can implement the most simple version of it and then fine tune it in the future and thats better than not doing anything.

yes yes yes yes yes yes

there i answered them all for you.

all it needs to do is say you're offline, nothing else, all other functionality can remain the same.

Big Plastica2 votes

for last point you should add "if someone stalk you on match history please unfriend and block this weirdo"

HerFeatherKnight3 votes

It's been 2 years...I have completed my Masters degree in the time between when this thread started and today. How's the research coming along?

Argon2 votes

Honestly, from what I've seen from player comments, making a more reliable "away" or "busy" option that does not change until turned off by the user would be a huge improvement from the current system and should address some of the issues of why people want invisible mode. Users could remain "away" or "busy" and play games without other people bothering them (talking or inviting to a game) while the user still being able to communicate with friends/clubs. I'm not sure how much work this change would require, but it is probably more feasible than creating an invisibility mode with less kinks to work out.

DuaneFroggson2 votes
  1. Yes. Yes.
  2. If invisible initiates , yes. Otherwise , no.
  3. Yes.
  4. Make that a button.
  5. Yes. No.
  6. No one goes "Hmm Calvin hasn't been on , let me check his history and then confront him about it". No one cares that much.
Saxoboy2 votes

You are wrong about the last point item 2050

horsa2 votes

Invisible players should be able to chat, but still appear offline if they have chosen to appear offline. They should be able to invite but not be invited. You should be able to be invisible on mobile. The match history is a little tricky. I don't think it's a big enough priority to have to create some sort of system where your match history is invisible, more important things to tackle first. Like how awful the rune thing is right now. Why is it automatically chosen that I can see runes I've already bought? Why do I automatically see tier 2 runes even though I'm level 30? Why does the order go Mark > Glyph > Seal when rune pages are set up Mark > Seal > Glyph? Fixing those 3 small things would really fix that. Level 10-20 should auto see tier 2, and above Level 20's should auto see tier 3 runes. It should be auto checked to NOT show owned runes.

AMYS GRAVE2 votes

You dont have to make it perfect, you dont have to have it perfectly researched or perfectly made on launch. You just have to show us you're trying by releasing something similar to what skype has. Even if it doesn't work in the exact same way you can always change it if people dont like it immediately.

Aldduren2 votes

How about a "hide mobile users"-option? I'd like the friends list to only show me friends who are currently playing or eligible for invite, it gets rather frustrating when 70% of your list is showing up with the mobile icon.

Futalicious2 votes

I'd love to have an invisible mode. There's times where I don't want to have people messaging me or spamming invites at me when I just want to play a game or two quickly. Having to tell friends "No I just want to play alone" feels bad man

ƒlash1 votes

It's been 3 years.... hurry the hell up. Sometimes i just want to queue up alone without people messaging me all the time asking if I want to play (carry) them.

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