48 hours later, my previous report hasn't been acted on, nor has my thread calling this out been responded to.
Someone has trolled the PB boards all night and into today now, with multiple mods active, but nope, they are still being allowed to do it.
Tell me again how the current moderation system is "fine" and that no time limits/enforced regular schedule is okay?
Ah, so because they're volunteers they shouldn't be expected to care or put effort into it.
I know we, as Heralds, have danced around this issue before and perhaps I've been remiss in trying to remain as detached from this as I can. I guess it's time to revert to my more natural state, which is actually pretty blunt and frequently unkind. .
#The way you have been speaking to/about us is based in ignorance, feels shitty on this end and ultimately will get you none of what you want.
I honestly don't know where you come off coming after the program the way you have. You didn't help start it, you've never been involved except in the most peripheral way, you don't know how anything works and yet you keep blathering about what we're not doing. At this point, no one on the moderation team has a clue how to help you. We've done our best and it's not changing anything.
So I'm going to issue an ultimatum: you can either go to Keyru or you can shut up. Make sure you tell her the moderators need to be replaced because they aren't doing their job the way they should, especially the lack of dedication and effort. Please include how all the Heralds are lazy and unprofessional.
Consider this your warning. Any continuance of this behavior outside those two avenues will be considered harassment and/or spam, which will be dealt with accordingly.
Hey there.
So first off, I do want to apologize for not getting back to you when you'd made that thread. I'd actually looked into that report when I saw it in the report queue. I didn't and still don't feel like there's action warranted there. I know it sucks when there's a lot of downvotes on your post (I know it pretty well). I don't believe the votes there are too far off the norm. The OP was pretty well-worded, puts an idea out that's pretty hard to disagree with: stronger punishments for AFKs in ranked. More eyes on posts means more upvotes and downvotes; this tapered off as the post aged.
2nd, I don't mind being held accountable. Ideally, our queue wouldn't be higher than the rate at which we can handle it. That rate varies from time to time. You already know we're volunteers, and you already know we have limited tools and situations to handle problematic voting on the boards, so while I hadn't had the time to come by and say these same lines to you, I hadn't responded because you seemed to be demanding more than that same response. It does also suck if we don't get to discord pings in a timely fashion, especially when it's an urgent problem. We always have to balance between handling reports in the queue, discord pings, and community interaction.
3rd, the post you've mentioned here is pretty hard to track when we're just looking at the report. It could have been reported (correctly) as spam, but it would have been difficult to assess if the discussion didn't have someone calling them out for this particular behavior, or if they were frequently deleting and reposting their content. That started happening at about 1-2AM my time. I happened to be awake, but don't think I saw that particular report. So, thanks for pointing out their post here. A discord interaction would have been ideal. If we can't get to your ping, you can always message us through #Message-staff.
Was there a 4th thing? Eh. Have a good day! :)
48 hours later, my previous report hasn't been acted on, nor has my thread calling this out been responded to.
For something that's not your job, it seems strange that you're invested enough in it to start making daily posts about one single case.
For real, though, if a thread is proving problematic enough that it becomes a big concern to you like this one, you should use the Boards Discord to try and get attention to it. You're clearly patient enough to watch over this one individual case for two days straight, so I fail to see how you can't wait for a Moderator to help handle things in the Discord.
Tell me again how the current moderation system is "fine" and that no time limits/enforced regular schedule is okay?
Well, let's think critically about your proposal. You submit that Moderators should, at least, be held to a standard of 1 hour per day, 5 days a week.
One hour per day, an average of 5 days per week. If you don’t have moderators willing to commit to that, then you need new moderators.
Well, already I can see at least one big problem for this; how do you even know if the Moderator is putting in the hours? There's no way for them to clock in or start a timer so that they can peruse the boards and run through the report queue, and any other form of tallying time would be infeasible/inaccurate.
But, let's put that aside and assume that you made a "Moderation Timer" so that you can keep track of everyone's hours. So what comes next? Well, the inevitable realization that one hour of work comes with other difficulties. You can have them do big, one-hour bursts of Moderation action, in which case at various intervals across the day, you have a bunch of actions and purging happening, or you could have them break their allotment apart and just time themselves when they look through the queue so that they can add up the time to meet their quota.
And let's not forget, you're asking this of every single Moderator + Herald. So now, not only do you have to deal with different methods of Moderators working through their quotas, but you also now have to organize the Moderation time so that Moderators don't wind up wasting time all actioning the same threads at once. So each Hour a day has to be divvied up between Moderators and spread across the day so that you have Mod1 working for these 20 minutes, Mod2 working for those 20, etc., or Mod1 working in this Hour, Mod2 working in that hour...
And then there's the fact that everyone has their own lives, sleep cycles, etc. to work through, so you also have to take that all into account so that you don't have empty time where Mod1 should be actioning posts, but can't due to being at work, or being asleep, etc., and next thing you know, oops! Mod1 is off the team because they failed to meet their quota.
And hey, y'know, that's 1 Hour a day, 5 days a week, so let's say we've got a group of 20 Moderators, and they all have their 5 hour schedules... 20x5=100, but wait, that still falls short of the 168 hours that's in a full entire week. You'd need a sum-total of 34 Moderators, with their activity spread across all 24 hours of a day (including some on reserve for the weekends) to actually maintain reliable moderation coverage all the time.
And this is still needing to consider that this is a volunteer program and that every volunteer has their own lives and jobs and so on, so they may not always be able to meet their assigned quotas - which means some Moderators are going to wind up kicked due to having lives to live that interfere with their ability to Moderate, which means you'd need to constantly hold applications and screen people to maintain that 34 Moderator count...
Y'know, that makes me realize, there's something else I'd completely forgotten. Who's going to handle and train and deal with all those Moderators? The Heralds, who are a pretty small group that also have a lot on their hands, such as discussing Boards rules, updates, etc., handling Moderators to keep them in order, moderating things themselves...
And if they have to enforce time quotas, then, y'know. They also have to deal with:
All on top of the work they already do.
I'm not going to say that the present way of handling Moderation needs no improvements - it has its quirks, drawbacks, etc., as any system does - but my point is, you argue that having a forced Moderation time quota would be a net improvement, when really it'd just be introducing a /hell/ of a lot of hassle for everyone involved.
How do you know he’s trolling? You yourself say you can’t know someone’s intention behind what they do, so you can’t say that he’s trolling and deserves punishment, as you cannot know his intentions.
What exactly is the big fuss? Because all i see in that dude's profile is one post about a poll. But i'm guessing is the dude was spamming on boards until for some reason decided to delete them and let only one post remain. Is that right or?
