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SavageCabb·Oct 10, 2018·2 votes·2,646 views

Riot support ignoring inters even when there's hard evidence.

Made an actual good post about an inter with hard proof and get down voted to oblivion. I guess the boards community defends inters.

13 Comments

DearPearOct 10, 20185 votes

{quoted}

Made an actual good post about an inter with hard proof and get down voted to oblivion. I guess the boards community defends inters.

Oh hi fallacy, it's been a whole 30 seconds!

SavageCabbOct 10, 20181 votes

Read my post then and tell me whats wrong with it.

DearPearOct 10, 20182 votes

{quoted}

Read my post then and tell me whats wrong with it.

Even if your other post was completely fine, this one would still be a massive fallacy.

SavageCabbOct 10, 20181 votes

How so, you're just calling it something, and giving no evidence, please explain.

Imperial PandaaOct 10, 20181 votes

Why does downvoting mean they defend a troll? Can people not dislike both trolls and your post? Maybe people are annoyed by how you feel there should be instant justice when reporting through a ticket. Despite the fact that probably over 100 tickets are submitted in an hour (low balling) with both trolls and simple rage reports mixed in. An exact algorithm doesn't exist for a machine to accurately do such yet and hiring enough staff to keep up would probably be too costly.

SavageCabbOct 10, 20181 votes

Nah, actually read the post, it's about riot support themselves, I don't expect much from the IFS because it's automated, but any person with half a brain that sees it is gonna know he was inting.

Imperial PandaaOct 10, 20181 votes

Again, support mote than likely get 100s of reports in an hour for negative behavior (feeding, trolling, verbal). As I mentioned, a machine may not accurately be able to judge this which means human eyes. So it probably gets added to a queue of other reports to be looked at.

SavageCabbOct 10, 20181 votes

If you read the post, riot support did indeed respond to the ticket and said that they would "look into it". Its been almost a week and nothings been done to the obvious inter, promoting me to write the post.

DearPearOct 10, 20181 votes

{quoted}

If you read the post, riot support did indeed respond to the ticket and said that they would "look into it". Its been almost a week and nothings been done to the obvious inter, promoting me to write the post.

Promoting you to nothing. If they have 1000 other similar requests to look into it's obviously going to take a while. And they probably do. "We WILL look into it" is way different than "We ARE LOOKING into it". The fallacy is linking that answer and the downvotes to defending inters.

SavageCabbOct 10, 20181 votes

If you read the support chat, you can tell they looked into it, but "cannot even discuss what actions we take on players accounts." This is further supported by "I will not be able to discuss the actions we take on other players accounts due to privacy reasons." This shows that it was already looked into, yet the obvious inter is still not banned. My guess is that the riot support person is straight up lying about having taken action and most likely never will.

Greetings SavageCabb,

Thanks for sending in this report about this player who is ruining the game for you. Also for sending us the match history and explaining what happened this will aid in our investigation. We do take the act of trolling very seriously and we punish this behavior more severely since you cannot mute this behavior and just move on, Unfortunately, I won't be able to share any results with you directly, due to account privacy.

Don't stop sending in reports,even if you don't get a notice from our Instant Feedback System. This is the most effective way for us to keep track of players who are showing a pattern of ruining the League experience.

I'm very sorry that you had to deal with this type of negative behavior in our game and hope you have a better experience moving forward. With that being said if you have any other questions or have other info to give us about this let us know :).

Bruna BlueFox Riot Games Player Support

SAVAGECABB October 8th 2018, 11:04:25 am Well I just checked his match history and he still hasn't been banned. Tell me how he hasn't gotten banned yet??? He was very obviously inting, running under the enemies' tower mutliple times and feeding kills, its painfully obvious. How has he not been banned yet??

SAVAGECABB October 8th 2018, 11:05:25 am I'm honestly convinced you guys don't care about inters now.

BRUNA BLUEFOX October 8th 2018, 1:33:54 pm Greetings SavageCabb,

I understand the want to check up on players to see if penalties have been applied, but I actually cannot even discuss what actions we take on players accounts. All penalties are private and I hope you can understand why we take this so serious.

Let me know if you need anything else and I will see what I can do.

Bruna BlueFox Riot Games Player Support

SAVAGECABB October 8th 2018, 2:53:21 pm You don't need to tell me what actions you took for me to know you did nothing. He's still playing games, a ranked game 10 hours ago, which was after when you said you would look into it. Now I'm asking, how was that not intentional feeding. You have the replay right there and it is extremely obvious he was inting. Why. Is. He. Not. Banned.

BRUNA BLUEFOX October 8th 2018, 10:08:21 pm Greetings SavageCabb,

I will not be able to discuss the actions we take on other players accounts due to privacy reasons. Since we have gone over this with you several times I will have to close this ticket now.

Bruna BlueFox Riot Games Player Support

DearPearOct 10, 20181 votes

{quoted}

If you read the support chat, you can tell they looked into it, but "cannot even discuss what actions we take on players accounts." This is further supported by "I will not be able to discuss the actions we take on other players accounts due to privacy reasons." This shows that it was already looked into, yet the obvious inter is still not banned. My guess is that the riot support person is straight up lying about having taken action and most likely never will.

Greetings SavageCabb,

Thanks for sending in this report about this player who is ruining the game for you. Also for sending us the match history and explaining what happened this will aid in our investigation. We do take the act of trolling very seriously and we punish this behavior more severely since you cannot mute this behavior and just move on, Unfortunately, I won't be able to share any results with you directly, due to account privacy.

Don't stop sending in reports,even if you don't get a notice from our Instant Feedback System. This is the most effective way for us to keep track of players who are showing a pattern of ruining the League experience.

I'm very sorry that you had to deal with this type of negative behavior in our game and hope you have a better experience moving forward. With that being said if you have any other questions or have other info to give us about this let us know :).

Bruna BlueFox Riot Games Player Support

SAVAGECABB October 8th 2018, 11:04:25 am Well I just checked his match history and he still hasn't been banned. Tell me how he hasn't gotten banned yet??? He was very obviously inting, running under the enemies' tower mutliple times and feeding kills, its painfully obvious. How has he not been banned yet??

SAVAGECABB October 8th 2018, 11:05:25 am I'm honestly convinced you guys don't care about inters now.

BRUNA BLUEFOX October 8th 2018, 1:33:54 pm Greetings SavageCabb,

I understand the want to check up on players to see if penalties have been applied, but I actually cannot even discuss what actions we take on players accounts. All penalties are private and I hope you can understand why we take this so serious.

Let me know if you need anything else and I will see what I can do.

Bruna BlueFox Riot Games Player Support

SAVAGECABB October 8th 2018, 2:53:21 pm You don't need to tell me what actions you took for me to know you did nothing. He's still playing games, a ranked game 10 hours ago, which was after when you said you would look into it. Now I'm asking, how was that not intentional feeding. You have the replay right there and it is extremely obvious he was inting. Why. Is. He. Not. Banned.

BRUNA BLUEFOX October 8th 2018, 10:08:21 pm Greetings SavageCabb,

I will not be able to discuss the actions we take on other players accounts due to privacy reasons. Since we have gone over this with you several times I will have to close this ticket now.

Bruna BlueFox Riot Games Player Support

Of course they can't discuss the action they will take on players account. That's a policy they have to follow and pretty much every company has the same policy. I'm pretty sure that the law itself force them to have it this way...

This does NOT show that they already looked into it. They tell you that they WILL. FUTURE TENSE. Get back to school.

SavageCabbOct 10, 20181 votes

He said "will aid us in our investigation" at the start. After waiting a few days or so, and after I asked why the inter wasn't banned yet, riot support replied with "I will not be able to discuss the actions we take on other players accounts due to privacy reasons." Meaning actions were already taken (or not taken), therefore already been looked into. Please tell me how "I will not be able to discuss the actions we take on other players accounts due to privacy reasons." Implies that they haven't looked into it yet. Also no need for random insults, it's immature.

ModThe DjinnOct 10, 20181 votes

So downvoting a thread like this can mean a few things, and the meaning can vary by person.

It can mean that person approves of trolling/feeding.
It can mean that person disagrees with your conclusion that Riot supports trolling.
It can mean that person doesn't like the way you phrased your post.

From this particular post, my money would be on #2 and #3. The board in general hates intentional feeders, but they're also aware that Riot doesn't give feedback on the punishments others face, and they're aware (if not fond of) the fact that feeding is something that Riot is cautious about because it's easy for automated systems to catch a player having a bad game if the system isn't careful.

We also don't really know what the process for reporting through Player Support is. It may wait on a pile for review. It may take a while to process or confirm. It may get passed to another part of Riot. Saying they don't care or support inters is a bit of a spurious conclusion from the available evidence, especially when Riot does aggressively ban intentional feeders quite often.