Many players receiving exactly 500 ping disconnects

Many players are facing issues where after periods of normal well flowing gameplay, a disconnect will occur. When this happens, the players ping can shoot to anywhere from 700-3000 ms and then it come back down almost immediately, but freezes at 500 ping and displays "Attempting to Reconnect".

This issue has a rough work-around. If you leave the game and reconnect, the issue is resolved. At least temporarily. Your connection is fine and the game seems to be working perfectly until it happens again. It is hard to determine what the root cause of the issue is, but one can hypothesize that it might possibly have to due with connecting to particular other players. I propose this because I will have streaks of perfectly smooth games of this fantastic game, but if I get in a game where this bug begins, it will happen consistently every few minutes.

I played a game where I disconnected 7 times until my team surrendered recently, but then the very next game was perfectly fine.

I wasn't going to submit this report originally because I thought it was me, but I have spoken to and seen on the forum archives of thousands of players having the same issue. One thread had over 7 thousand followers experiencing the same issue.

We understand that there is probably a lot going on behind the scenes that normal players couldn't even follow, but we hope you will investigate this issue for us because we love your game.

Best wishes,

Purdrew