Cannot load and connect into the game

supercarl1010·6/14/2018, 11:22:21 PM·4 votes·16,794 views

Meet Google Drive - One place for all your files

I cannot connect into any game (even custom) since this afternoon, even though everything was fine last night after updating the new patch. After champ select, I just could not get into the game and riot kept asking me to send error report. I don't even use any third-party software related to the gaming and I tried closing all the unnecessary apps, and I also tried restarting the client, restarting the laptop and reinstalling the client. Even my friends who are running tons of third-party apps are still loading normally. Nothing has worked so far. Please tell me what to do. My friends are all waiting for me to play but I cannot even get into the game even i did nothing wrong.

I have attached the link of analyzed results from hextech repair tool. Please solve it Riot. Please.

27 Comments

Lolgath6/15/2018, 2:34:41 AM3 votes

Experienced exact same issue and also found xunyount.dll on my computer. Was a struggle to delete it and immediately after deleting it experienced same issue as OP (i.e. league wont start after showing a brief logo). I was waiting for Riot response on this thread and tried to play some other games in the meantime and realized my battle net launcher would not work either. Did more research online and discovered that the xunyount.dll messes with lsp and was suggested a winsock reset, followed through steps here https://iihelp.iinet.net.au/Resetting_Network_Adapter_%28Winsock_Reset%29. Game is now working. Presumably windows will sort it self out (seeing as op was able to eventually get in), but i did not have to wait half an hour and hope. My internet was a bit sluggish immediately after restarting computer so follow the steps above at your own peril (but it is completely up to speed now). Leaving this here for anyone with the same problem.

NA Noob6/15/2018, 1:22:38 AM3 votes

I have the exact same issue here, i played till maybe 11 pm yesterday , but today when I got through champion select i could not actually get into the game. The game would just shut off and leave me with a reconnect button with a bug-splat report, no matter how many times i try to reconnect the game just kept crushing. I definitely don't have the software "xunyou" on my pc, is there another software that might be causing problems?

gwX0L9HULr6/15/2018, 4:03:57 PM2 votes

I need some help as well. I also don't have the xunyount.dll file in my disk. https://drive.google.com/open?id=1bNTHOea3bfLHJcxcQa2o3fnbRCd6quLY

supercarl10106/15/2018, 2:17:06 AM2 votes

Update:

Seems like it works! After I delete the files that riot stuff told me, and finally get my client launched after half an hour of 'unreacting', I can load into practice tool now!

Will wait for my friend to test an aram later and will update here afterwards. If it works, I suggest everyone downloading the hextech repair tool and share the result on board to let riot see what you should delete from your laptop.

Naive Shadowsong6/15/2018, 1:58:55 AM1 votes

same here and i got soft baned by riot thx alot really helps*[slayer-jinx-catface]*

Oo AkiraBread oO6/15/2018, 3:15:23 AM1 votes

I did the router reset and it solved the reconnect issue, but now I'm getting bug-splatted as well.

Edit : xunyount.dll is nowhere to be found on my PC.

Kanna Oppai6/15/2018, 3:44:21 AM1 votes

Cant seem to get this working. Im gonna needs some help.

https://drive.google.com/open?id=1McMDt_Ws7s6xcfUqvGKkBexyd73oi_7_

monster01013/27/2019, 1:41:50 AM1 votes

I have the exact same issue Can you help me please

Eradres6/12/2019, 1:29:37 PM1 votes

I have the same issues and dont know what to do ... can someone help me with this?

moobydoober6/26/2019, 7:59:16 AM1 votes

Hey riot I’m having this happen to me as well

sneaky ganker7/18/2019, 11:44:33 AM1 votes

Whenever I accept a match it just lags out and gives me the option to reconnect but then once I click reconnect it doesn't let me back in to the game and stays on that same screen

PB Fireman7/18/2019, 2:52:14 PM1 votes

When i start a ranked game i can pick charekter but when the mach starts it doeasnt load and says thats there an error and i lost like 300lp over a month bekuz of that and it makes me mad even today i lost 36 lp bekuz of that plz fix it or do somethink or even if u can give me back my lp

PB Fireman7/18/2019, 3:32:36 PM1 votes

supercarl10106/14/2018, 11:51:51 PM1 votes

As a follow-up, I uninstalled discord and other antivirus software but things did not change. Here is the link for the lol logs after I completed all the steps. https://drive.google.com/open?id=16ZnDrjwci5e7iXlEAQtckw_Qtu2sBBcm

Please let me know if I need to provide other files.

Thanks.

bootelicker15467/24/2019, 1:27:15 PM1 votes

After champ select I can’t load into my games. Fix pls

RiotRiot Bugcheck6/15/2018, 12:07:22 AM1 votes

Hi,

Thank you for providing the logs for us to look at. Unfortunately, I can't seem to access your links. Can you please make sure you've shared it publicly? Thanks!

Captcookie6/15/2018, 12:16:47 AM1 votes

Same issue.

BadNights6/15/2018, 1:52:09 AM1 votes

I have the same or if not a similar problem can you look at my file please??????

problem <------------------ Help me please i just wanna play again