Game crashes before entering the loading screen

EliteGunm4n·7/8/2015, 6:42:54 AM·21 votes·16,055 views

Edit/Solution: I was hoping the new patch would fix this problem but it did not. The only solution I found is to uninstall and reinstall League. Mine is currently working after doing this so it at least has the potential to work for anyone else having this problem.

I have tried 4 times to play a game over the past 3 days (1 normal queue, 2 bots, and 1 custom game against bots). The game crashes and fails to connect every time before even entering the loading screen. I have tried reconnecting over a dozen times to a single match with the same crash result each time. I have logged out and logged back in multiple times. I checked for corrupted files and forced a re-patch and the problem still keeps occurring.

My internet is clearly working so that can't be the issue. I have never even seen this particular error message before and it doesn't appear to be a bugsplat error. I didn't find anyone other posts about this particular problem and the other people in my games all loaded in fine apparently. The games also appear in my match history but I haven't been receiving warnings from leaverbuster so I'm not quite sure what that means.

To recreate:

  1. Enter Queue
  2. Select Champion, masteries, summoner spells, and skin
  3. Lock in
  4. Wait....

The screen stays black when transitioning to the loading screen and displays the loading/working pointer until the pictured error pops up.

Please give me some solutions or let me know if anyone else is having this problem. And Riot please hotfix this issue as soon as you can.

These are the messages that pop up when the game crashes:

36 Comments

Tussetafsemann7/8/2015, 12:14:09 PM6 votes

I have had this exact same problem. I have verified that my internet is working correctly, by playing games on other accounts and other servers (which worked fine). Since it works on the same computer with different accounts, and EUW clearly isn't down as I see other people playing and the server status board shows that it's up, it seems to be an account- or gamebound issue. The bug is hard to reproduce for me since it only happens very occasionally - the last time was a month ago - but so far it has only happened on EUW. When this happens, I get the "The game has crashed" message that is pictured in the OP, and it stays this way for a couple of hours (probably until the game "times out" on the server). This has been happening sporadically but rarely over a period of several months now. Afterwards, the game disappears from match history as if it never happened. It also appears that no one is able to connect to the game, since when this happens while I play with friends, they get the same problem. Once it happened with someone from a different part of the world, so it's not just a country-wide internet brown-out either. Since it happened just now, I can try to contact my would-be teammates, and see if they got the bug too. I can also provide the summoner names of these people if Riot wishes, in order to help with the troubleshooting, but I do not wish to post them publicly.

If you look at the ingame info on op.gg, it appears that the game "lasts" as long as it takes for the client to reset to normal and let you play again. This is why I say it seems like the game has to time out on the server before things start working again. I've seen posts mentioning "disappearing games", but I'm not sure if this is that same problem.

Because it is a rare issue for me, it doesn't really irritate me that much, but some days when I want to play for a few hours it can be quite annoying when I get "locked out" for all those hours. I have not gotten this while playing ranked yet, so I can't say if it will end a series or make you lose LP. What I can say is that it does not appear in the Match History afterwards, so it seems likely that the game de facto never happened.

So, in the interests of getting this fixed, I will describe the bug with as much detail as I can:

Entering the matchmaking queue, accepting the match, selecting a champion, summoner spells and locking is problem-free. Then, as the game is about to begin, the screen goes black for longer than usual (for me, it's usually only black for a second or so. In this case, it's much closer to a minute) and the "Working..." cursor is displayed. After about a minute (the screen is still black), I get the Error sound from Windows, but nothing is displayed yet. I have to tab out of the game and then click on the game on the start menu, as it is not possible to alt-tab back into the game at this point (it is not displayed in the list of programs available for alt-tabbing), to see the error message, which is exactly as pictured in the OP. Pressing "Retry" results in a repetition of the aforementioned events, from the black screen onwards. Pressing cancel returns you to the launcher, which displays the Reconnect button. The first time I saw this I was intrigued by the HTML code in the error message, as it makes it seem like the error is not meant to be displayed in a message box of that type, but rather either on a webpage or in an Adobe AIR-style message box. This may be a clue to help you figure out what the issue actually is? At any rate, after this point, giving up and waiting for the timeout is the only solution. Resetting the internet connection, relogging, rebooting (both the computer and all network hardware), recycling, switching computers, switching networks, flushing DNS, acquiring a new DHCP lease and many other things have been tried to no avail. Hence it is likely a game-specific server-side problem.

To the OP: It might be a good idea to edit this post to be in accordance with the guidelines mentioned in This post to make it more likely to be visited by a red :3!

Edit: OH! And interestingly, exiting the client gives the "If you exit the game now, you'll receive a time penalty..." (or however it is worded) message, just as if you were closing the client while in champion select, aka queue dodging. I don't believe the client gives this message if you try to close it after actually disconnecting from a game that you have been connected to? I seem to recall it usually says "Are you sure you want to log out?". This seems to support the theory that the game effectively disappears; it never advances past the champion select point in the eyes of the server.

Sugadaddy152/5/2016, 6:07:49 AM4 votes

Just started having this shit stain of a problem after their most recent 6.2 patch. I played perfectly fine just hours before the patch installed and now I can't even connect to a single game and am forced to wait for the game to end before being able to do anything else on the lol client. Extremely frustrated since I have been running as administrator, uninstalled/deleted/re-installed multiple times and used the repair tool on the patcher to see if anything would work. Hugely pissed at the moment.

UODK7/8/2015, 8:59:00 PM4 votes

I just posted about this same thing happening to me today. I played 4 games in a row and there were fine.. then the next game I queued up and when it went to load us into the game I got the EXACT same error. I posted about it here.

I was even able to spectate that game using the spectate link given in lol nexus. I could spectate my team losing, but nothing I did allowed me to load into the game. I got demoted due to that loss. I am very displeased as well.

The Mortal Hidan7/8/2015, 3:18:51 PM3 votes

I have the same problem the loading screen is always black and i can't play i reconnect sometimes and when i do i am super behind so riot and can you guys please fix it i wanna play some league.

Underworld Poro7/9/2015, 2:37:21 AM3 votes

This post needs more upvotes because the same thing is happening to me right now. It happened to me like a week or so ago and now its happening again. Same message appears and Im stuck at reconnecting. I dont want to unistal and reinstall the game again, it takes far too long but i may have to give it a try. Lets have patience guys, keep strong, well start a group or something to stay strong against bugs and crashes on our servers. BTW im on NA

JeffBurrows7/9/2015, 12:43:53 AM2 votes

Well im having the exact same issue except that i got disconnected mid game, and then wasnt able to reconnect when put back into the loading screen instead i just get the same error.. my internet is working fine and i played 5 games prior with no problems at all. I don't understand.

The Mortal Hidan7/9/2015, 12:11:11 AM2 votes

hello so this happened to me right i tried to fix it and i did so the way to fix this is to uninstall and re install league of legends for me now it works if it doesn't work for you then riot must fix it and i do not have a connection problem

RIP Sean Bean7/9/2015, 9:48:44 PM1 votes

Having the same issue

TurtleStacks7/9/2015, 11:08:19 PM1 votes

Welp it happened again. Im never getting out of restricted que.

Maneki7/10/2015, 4:13:07 AM1 votes

This same problem has happened to me many many times randomly over the past 3 weeks. I couldn't even connect for 3 days in a row once. Played 7 ranked games today and now I am currently locked out of this ranked game with the same error message. Tried to do everything on the FAQ / fix your client page and more.

sasuke843117/15/2015, 11:32:43 PM1 votes

So, OK, what do I do?

EliteGunm4n7/27/2015, 3:42:40 PM1 votes

I edited it and put the only solution I found at the top. I had to uninstall and reinstall League.

NeroSavage5/30/2016, 5:18:00 AM1 votes

im having the same problem.

SuprntrlAngel12/29/2016, 12:12:24 PM1 votes

I will get through champ select just fine, but once it's time for the game to begin it freezes at the 0-second mark and then loads a white or sometimes black screen. Then if I leave it alone and don't mess with it I can hear the announcer and the starting sounds of the champions spawning in the fountain but again I can't see anything but a white or black screen. Now I've only been able to test this in a custom game. I'd tried to reconnect during my other game (which was ranked and I lost LP for that) but it would always have the buffering cursor thing and then I would try and reconnect because it said it wasn't responding.

sasuke843117/8/2015, 4:59:11 PM1 votes

Hey I think I have the same problem, when i start the loading screen it won't show anything, it just goes black, then after a few seconds, it "minimizes" the tab, i proceed to click the tab it shows the black box that covers about 1/3 of my screen in the top left corner, then after a few more seconds it goes full screen black and proceeds to minimize itself again. Help me.

SoCtRiCkz7/9/2015, 12:55:30 AM1 votes

I have the same problem and it leaves me in AFK for 20 min for each game everytime, It happens once every 3 games for me. I hope these admins can at least do their jobs or we should just play other games similar to League of Legends. I am pretty sure the problem hasn't been solved in the beginning. Why is it still here? Idk cause the admins doesnt really care about these issues... How long does it take to make more than 1 server for NA.... Also, have u guys noticed when you are in team fights, the lag spikes from 20 ping jumps to 300 ping automatically... IMO its because their are many bugs that needs to under maintenance by the Computer Information Techs to solve the server issues and fix these little bugs.

SoCtRiCkz7/9/2015, 1:05:12 AM1 votes

Its funny how we have these guidelines and the clients service just leaves it as it is. I currently waiting for this new game comes out similar to LOL and play that instead.... I am sick and tired of these crashes and stupid bugs. And the stupid automatic system leaves us as AFK because of their own server problems and crashes on a black screen and forces us to restart our comps and re logged into the server and self-qualified us as AFKs for the past 5-10 minutes. And most people that gives excuses after AFK for 5-10 minutes for using the restroom or others is mostly trying to cover up for these lame and unqualified gaming system... I admit that League of Legends is a fun game to get your minds off of things. If this continues I rather play something else.

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This is the place to report bugs that you find within League of Legends. Something that occurs within the Client, patching related issues, or anything that involves gameplay (stuns not working, unintended interactions between abilities, vision issues, etc.) should be posted here! Please do NOT post about disconnects or lag. Instead redirect those problems to Help & Support.

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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ WHATS THE USE OF POSTING THIS, IF YOUR NOT PUTTING IT INTO USE. " I FEEL AS I AM BEING TROLLED BY THESE ADMIN TECHS!!!

Ulveheim7/9/2015, 1:14:57 PM1 votes

SO much greed you are still running the servers overcapasity. are you JEW`S??

sasuke843117/9/2015, 5:41:15 PM1 votes

and now i'm in a lower priority queue, i have to wait twenty minutes. :P

TurtleStacks7/9/2015, 7:44:04 PM1 votes

I've had the exact same problem. I have noticed that after the 10 sec countdown starts that if I enter something into chat I will always crash no matter what. I'm stuck in leave buster because of this though and if any redbars are out there please remove me. I do leave once in a blue moon but I hate being stuck in leave buster because of a malfunction in the game.