Mastery 6 Token Reward Popup on Reaching Mastery 5

This is the second time I have run into this. Basically, if you achieve mastery 5 while getting an S- score it still shows that you 'received' a mastery 6 token via the popup, yet have been told twice that I should not receive one by support and did not receive one. If you don't want to provide a player with a mastery 6 token when initially reaching level 5, then the popup should be fixed to not show up.